3.1) What are the set-up costs for a Virtual Server and when do they begin?

Servers AW25 and AW75 both have a $50 setup fee. When paying by credit card, the setup fee will automatically be charged to your card when the Server is first ordered. WHEN PAYING BY CHEQUE, ORDER PROCESSING BEGINS UPON RECEIPT OF THE SETUP FEE AND A DEPOSIT EQUIVALENT TO THE COST OF ONE MONTH OF SERVICE.

3.2) When are the monthly charges billed?

All billings will be made on the day of the month of the anniversary of your hosting. Prices are subject to change in the future, but are guaranteed through your paid billing period.

3.3) How do I pay for my Virtual Server?

BWSD STRONGLY recommends that you pay for your Virtual Server with a credit card. Payment in this manner will ensure that your account is not accidentally deactivated due to lost mail or other problems. Please update BWSD with your credit card information if you receive a new credit card number and/or expiration date. Problems may arise with your account if your card expires. There is a reactivation charge of $50 for accounts deactivated because of non-payment. Accounts paid by credit card are charged monthly, or quarterly, or semi-annually, depending on your payment selection option. BWSD accepts Visa and MasterCard.

For accounts paying by check, a $50 setup fee and an equivalent one-month service deposit must be received at our office before the order will be processed. All invoices are e-mailed monthly at the beginning of the payment period. Payments are due no later than 10 days from the date of the invoice at the beginning of the billing period. All accounts overdue 30 days or more will be deactivated until payment is received.

3.4) How do international customers pay for a Virtual Server?

For international orders, you may want to pay for your Virtual Server using an International Money Order.

3.5) How do I update my billing information?

You should e-mail any changes to billingNoSpamForMe@web-design.net. Please include your account domain name when submitting any changes.

You may also fax your request to (905) 725-4023 ATTN: Billing. Be sure to include your domain name with any submission of change. If you need to change your credit card number, you will need to fill out a new billing authorization agreement (located in the AW Server Backroom at http://web-design.net/support/aw/ - just follow the link for the Credit Card Authorization Form).

You may also use our secure formmail, located at:

https://bwsd.com/secure/securemail.html

3.6) What are Beck Web's payment schedule and terms?

Beck Web's terms are N/10 or net amount due after 10 days for new items charged, like adding domain names. If it is within 10 days of your billing date, BWSD may simply wait and bill it with your monthly statement, or indicate that it may be paid with your next payment. Monthly cheques are due at the beginning of your billing period. A 10 day grace period is allowed, but it is not advisable that you do this. It is your responsibility to make sure your monthly payment reaches us on time. It is strongly recommended that you submit post-dated cheques for your monthly payments. If payment has not been received within 30 days of a due date, the account may be disabled until we are notified by you that payment is in transit, or payment is received. Accounts disabled will have inaccessable web sites, and lose login priviledges. There is a $50 fee to reinstate a disabled AW Server or AW Hosting Plan, and a $75 fee to reinstate a BW Server. Additional charges would apply if files needed to be recovered (if they were available still on backup tape).

3.7) When can I qualify for a discount?

Beck Web rewards those who prepay for lengthier periods of time, as this helps to defray billing costs for us. Please see the Pricing Section of the FAQ for details. (example: A fully prepaid for one year, AW75 Server would cost just $80. per month on average.)

In addition, BWSD has just opened its Advanced Web Server Reseller Program. After you have resold 5 servers, you will receive a 25% discount on your total monthly billing. You must switch to monthly billing once you have reached reseller status. You can not combine pre-paid discount pricing with reseller pricing. Please see Section 5: Reseller Questions

3.8) Who will bill me for the DNS registration?

InstantDomainRegistration.com, the Beck Web company that registers domain names will charge you separately for your domain registration fee. The current IDR fee schedule is approximately $15 for the first year, ~$15/year for each year after that. You may register domain names now for up to 10 years, and as little as one year.

3.9) If I'm reselling servers for a premium, who is responsible for collecting payments from their clients?

Although we are not supporting a resseller program on our AW servers, anyone reselling a Beck Web AW Server is responsible for collecting payments from their own customers. Resellers are in turn responsible for payment directly to Beck Web for the full amount of their monthly bill. For instance, you might want to purchase an AW75 Server at $80/month by pre-paying for one year, and then mark it up to $125 per month. We know clients who are almost doubling the low prices that we are offering acting as agents. Others are purchasing AW75 Servers and reselling domain name hosting.

3.10) How many Credit Card numbers may I use?

Only one credit card number per customer/Reseller may be used to charge for services rendered by BWSD. A Reseller's credit card must cover the entire cost of all accounts.

3.11) What if I cancel my account?

3.12) What if I want to upgrade/downgrade to another Server?

This is no problem, just send an e-mail to serviceNoSpamForMe@web-design.net stating your name, domain name, and the Server you are currently on, along with whether you desire an upgrade or downgrade of your server. There is no charge to upgrade your Server Type; however, there is a charge of $60 to downgrade your Server Type.